As the global leader in dairy and plant-based products, and second in packaged waters and infant nutrition, Danone brings health through food all around the World. They use Mobility Work to ensure efficient maintenance management.
Danone’s largest plant, Danone Nutricia, located in Opole (Poland) produces baby food in different technologies like infant formula meals, soups and desserts in jars, fruit pouches and soon products from category of food for special medical purposes for tube feeding patients.
As the digital lighthouse, Nutricia Opole is pioneering Danone’s digital initiatives.
The factory chose Mobility Work for spare part management, information management and preventive improvement, because the application is modern, easily accessible and user-friendly.
Kamil Ciepiela, Digital Manager and Alina Tychon, Digital Transformation Specialist, agreed to share their experience regarding the implementation of the solution and the benefits they are starting to measure. We have been impressed with how they handled the application deployment!
What are the main challenges your company is facing?
Our big advantage and challenge at the same time is our complexity. We have 6 different buildings, more than 600 machines and over 60 technicians, and we are still expanding.
We have 3 shifts, 1 to 3 technicians per department (each department represents a different technology of production).
What were the main issues your maintenance team faced before implementing Mobility Work?
The first one was about managing the documents and spare parts warehouse. Because the previous process was very complicated and the system did not offer a good user experience, new solutions were implemented to improve the processes.
How did you manage maintenance before using Mobility Work?
We had a simple and old home-made SQL database with information about machine interventions and the technicians were using Excel as an interface to communicate about the spare parts and push the data into our ERP.
With the number of equipment and technicians growing and in the current environment, we had come to a point where this system was not anymore suited to our needs. The day we started using Mobility Work, the old system died.
What does Mobility Work bring to you? What are the benefits of this CMMS for your plant/company?
The main benefit is that in one single place we have all information about our equipment and spare parts with documents, photos and user feedback.
4 months after starting to use Mobility Work, we can already measure some improvements:
- Tasks (work orders) can now be created on mobile phones so we saved time going back and forth to the office
- It is easier for technicians to execute tasks on machines where the masterdata, photos and documentation is already in place so we have reduced the time spent on interventions by around 5-10% on these equipment
- We have noticed an increase in the percentage of preventive tasks vs corrective ones
- It is much easier to manage spare parts and withdrawals from the warehouse with Mobility Work. Technicians just need to scan the spare part with their phone and look for the spare part in the catalogue.
We also have a clearer view on spare parts that need to be ordered for interventions
Mobility Work CMMS’ analytics dashboard
How did the implementation and onboarding of Mobility Work go? How long did it take for your technicians to adopt the tool?
It went very smoothly and the support from the Mobility Work team during the process was very good.
We built a project team consisting of :
– 1 global project leader
– 1 leader of knowledge management and well-being of the project team, who took care of communication aspects and getting feedback from the users and planning for the next steps
– The best of the best from the field : we animate a key users’ community and in each department. We have at least 1 person that has a deep knowledge about the application and 1 person of authority in maintenance.
A milestone in the project was the visit from Frederic, the Onboarding Specialist from Mobility Work. We had one day training with him on our site with almost all the key users. He showed us all the tricks. We had prepared our scenario and were able to confront them with Frederic’s knowledge of the application. He helped us structure everything. After that, we prepared a training program and spent a month training the technicians individually. It was an investment, but we are glad we made it as it is already being returned. Now, we are working on the feedback.
Today everyone is using the application, in their own way. Some prefer the computer version, others use only the mobile app. The voice option feature is a hit among our technicians ! We have mobile phones and tablets available for the technicians so they can choose the hardware they want, which is very important for the adoption.We decided to give a live demo to our factory director, to show him in real life how it works.
The whole process took 3 months however the user adoption (from trainings to full usage) was around 6 weeks.
What are the next steps you plan with Mobility Work?
We want to create some reports with BI, so we are going to use the Data connector tool of Mobility Work.
We also plan on integrating Mobility Work with SAP for stock management.
Finally, we are going to produce FSMP products in the future, so we are also starting to use Mobility Work in order to prepare for tracking special requirements implied in is products’ category.
A big thank you to Kamil and Alina for their testimony.
