Which CMMS solution to choose when you perform 100% preventive maintenance? How can you easily manage your activities while offering maximum transparency to your customers as a maintenance service provider?
Read the testimony of Fabien Hedouin, site manager at Eiffage Cogelub, a company specialized in the lubrication of rotating machines, to discover the advantages of Mobility Work for maintenance providers.
Could you present the activities of your company and the job functions you hold?
I am a site manager and I supervise all the lubrication activities in the eastern part of Cogelub, which is part of the Eiffage Energie Systèmes group. We are specialized in the lubrication of rotating machines. We only carry out 1st level preventive maintenance: greasing, oil changes, level controls.
We work in different sectors, but for the moment we use Mobility Work with only one customer, Solvay Inovyn, from the chemical industry.
What are the maintenance issues specific to your sector and your activity?
We have to make sure that the machines do not lack lubrication or greasing, we monitor abnormal vibrations, and we also do some mechatronics.
How did you manage maintenance before implementing Mobility Work?
We used to use an internally developed software, as many oil companies do. However, it slowly became obsolete.
What led you to adopt Mobility Work?
Mobility Work is already used in the Eiffage group, that’s how we came to know it. This software allows us to create a tour of maintenance plans on a calendar basis.
We do some mechatronics, and to record the noise of the machines, we plan to use an Ultraprobe, an ultrasonic camera that allows us to detect the lack of lubricant on the machines. We try to use more and more new technologies, that’s also why we adopted Mobility Work.
How did the implementation of Mobility Work go?
At the beginning it was not easy, because we had been using the same software for 20 years. The change of software was a real challenge for us. We have been using Mobility Work for 2 months now, and the tool is beginning to be well accepted. It is especially the mobile side which convinced us: the technicians go on the field with their smartphone, in which they can visualize all their daily tasks.
All information can be consulted and entered directly by the equipment thanks to the mobile application, and interventions can be closed once they are completed.
“It’s really the mobile side of this CMMS that is winning everyone over.”
You can also access all the information you need to work with, such as the type of lubricant recommended for a particular machine. Before, you had to go back to the office and check the computer, to get this information, which was a real waste of time.
At first the technicians were a little reluctant to change software, but now I think that in a short time they will find it hard to do without.
Which benefits does Mobility Work bring to you? What are the most interesting advantages of this solution according to you?
First of all, the use of the software is simple and accessible to technicians of all levels.
Then, for us, it’s really the mobile side that is convincing everyone. We have already been able to eliminate paper documents, whereas before we always had to carry paper documents with 20 or 30 sheets.
It also allows us to know at the moment what to do, and to share this information directly with our clients. They know what we’re doing, what we’ve done, what we’re going to do, what we haven’t done. We give them access to the software so they can follow the progress of our maintenance tasks, which they really like.
As a maintenance service provider, how do you manage the use of Mobility Work with your customers?
We manage the Mobility Work licenses, and then we give an access to our customer for intervention. They can thus follow our activity, and carry out exceptional requests for intervention in case of urgent need, for corrective maintenance actions for example.
Today, the customer with whom we use Mobility Work appreciates the application very much, and he would even like us to use more functionalities such as adding photos or labels. He would also like to integrate SAP with Mobility Work.
“Now the customer can look in Mobility Work at what we have done or what we are going to do.”
In addition, all the maintenance managers in this company would like to have access to the application to track what we are doing on their machines. In the past, we had to provide them with an extraction from our software, so they were tracking after the fact. Now they can just look in Mobility Work and see what we’ve done or are going to do.
The maintenance plans we use were created 7 years ago with our customer. We imported them into Mobility Work, which took us some time, because we have a very large number of machines.
What are the features of the application you use the most?
The creation of tasks, maintenance plans and the mobile application on the smartphone. We use checklists and counters a lot too. The chat integrated in the application is also a real plus for us.
Compared to our old software, it’s much faster to fill in, for example, the amount of oil or grease we put on. This is a very appreciated feature.
Currently we are working on the analytical dashboard, to use it more. I plan to present it to our client soon, because he wants to participate more and be a driver in this project. This will allow us to work better together.
Do you have any particular plans regarding the use of Mobility Work?
Yes, we have a lot of projects underway. First, we would like to use the application with all our clients. Then, since we do a lot of vibrational collection, we’re going to try to see what features of the app are best for that.
I also think we’ll at least upgrade to the premium version of the app next year.
A big thank you to Fabien Hedouin from Eiffage Cogelub for his testimony!